Frequently asked questions
How long does delivery take?
Orders are dispatched within 24–48 hours (excluding weekends and bank holidays) and delivered within 3–5 working days across the UK. A few items ship from our international warehouse and take longer: when this applies, the estimated delivery time is shown on the product page. See our Shipping Policy.
How much does delivery cost?
Delivery is free on every UK order, with no minimum spend.
Can I return my order?
Yes. You can cancel your order within 14 days of receiving it, without giving a reason, and then return the items within a further 14 days. Full details are in our Refund Policy.
When will I receive my refund?
Refunds are generally processed within 7–14 days and returned to your original payment method.
What if my item arrives damaged or faulty?
Please contact us with your order number and a few photos, and we will put it right.
What warranty do Deskworth products come with?
All our products are covered by your statutory rights under the Consumer Rights Act 2015: they must be of satisfactory quality, fit for purpose and as described. If a fault appears, contact us and we will repair, replace or refund the item in line with those rights.
How long does it take to assemble a chair or desk?
Each product comes with step-by-step instructions and the tools you need. If you need any help with assembly, our team is happy to assist.
Which office chair is best for long days at a desk?
Our ergonomic office chair offers adjustable lumbar support, a headrest and moving armrests. If you would also like to recline and put your feet up, see our reclining office chair with footrest.