Terms of service

Welcome to Deskworth.

These Terms and Conditions govern your access to and use of our website and the purchase of products offered through our online store.

By accessing our website or placing an order, you agree to these Terms and Conditions.

1. About Deskworth

Deskworth is an online retail brand specialising in office chairs, ergonomic furniture, desks and electronic accessories.

Business owner: Tom Florio
Business address: 4 rue de l'Égalité, 34800 Cabrières, France
SIRET: 979 097 813 00021
Email: contact.deskworthstore@gmail.com
Telephone: +33 7 68 18 34 94

2. Products and Descriptions

We make every effort to ensure that all product descriptions, photographs, specifications and prices displayed on our website are accurate and up to date.

Our products may include ergonomic chairs, office desks, electronic accessories, lighting, workspace equipment and related products.

Please note:

Product colours may vary slightly depending on your screen settings.
Dimensions and specifications are provided as accurately as possible.
Product features may vary depending on the selected model.
Images are provided for illustrative purposes unless otherwise stated.

If a product is incorrectly described or does not match the agreed specifications, your statutory consumer rights remain unaffected.

3. Prices and Payments

All prices displayed on our website are shown in the currency indicated at checkout.

Prices include applicable taxes where required by law.

We reserve the right to change product prices at any time. However, the price confirmed at the time of your order will apply to that purchase.

Payments are processed through secure third-party payment providers.

Your order will only be processed once payment has been successfully authorised.

4. Orders

Once you place an order, you will receive an order confirmation by email.

We reserve the right to cancel an order in exceptional circumstances, including:

Payment authorisation failures.
Suspected fraudulent transactions.
Products becoming unavailable.
Clear pricing or technical errors.

If we cancel an order after payment has been received, you will receive a full refund.

5. Shipping and Delivery

Our standard delivery service is free of charge.

Our estimated delivery conditions are:

Order processing: 24–48 hours, excluding weekends and public holidays.
Estimated delivery: 3–5 working days.
Standard shipping: Free of charge.

Once your order has been dispatched, you will receive a confirmation email containing tracking information where available.

Delivery estimates are indicative and may vary due to circumstances outside our control.

Nothing in these Terms limits your statutory rights if an order is not delivered within the legally required timeframe.

Please refer to our Shipping Policy for further details.

6. Returns and Refunds

If you change your mind, you have the legal right to withdraw from your online purchase within 14 days of receiving your order, subject to applicable legal exceptions.

After notifying us of your decision to withdraw, you have a further 14 days to return the goods.

We aim to make the process as straightforward as possible:

Contact our customer service team before arranging a return.
We may offer a refund without requiring the product to be physically returned, where appropriate.
If a return is required, Deskworth will cover the agreed return shipping costs under our stated return policy.
Eligible refunds include the product price and the standard delivery cost originally paid, where applicable.

Your statutory rights concerning faulty, damaged or incorrectly described products remain fully protected.

Please refer to our Refund & Returns Policy for complete details.

7. Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged or different from what you ordered, please contact us as soon as possible.

We may request photographs or other information to help assess the issue.

Depending on the circumstances and applicable consumer law, you may be entitled to a repair, replacement, price reduction or refund.

We will not charge you for the reasonable costs of resolving a valid product fault or delivery error.

8. Product Use and Safety

Customers are responsible for using products in accordance with the instructions and safety information supplied with them.

For electronic accessories and electrical equipment:

Follow the manufacturer's installation instructions.
Use compatible power supplies and connections.
Do not modify electrical components.
Stop using any product that appears damaged or unsafe.

Nothing in this section limits your statutory consumer rights.

9. Intellectual Property

All content on the Deskworth website, including text, photographs, graphics, logos, designs and branding, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify or commercially exploit our website content without prior written permission.

10. Limitation of Liability

We are not responsible for indirect or consequential losses arising from the use of our website or products, except where such liability cannot legally be excluded or limited.

Nothing in these Terms excludes or limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded under applicable law.

11. Website Availability

We aim to keep our website accessible at all times.

However, we do not guarantee uninterrupted access and may temporarily suspend access for maintenance, technical updates or security reasons.

12. Governing Law

These Terms and Conditions are governed by the laws applicable to the business, without prejudice to mandatory consumer protection provisions that may apply in the customer's country of residence.

Consumers retain the benefit of any mandatory rights granted by applicable legislation.