Shipping policy

 

At Deskworth, we aim to provide a smooth and reliable delivery experience for every customer.

We carefully process each order to ensure that your ergonomic chairs, office desks and electronic accessories arrive safely and within the estimated delivery timeframe.

1. Delivery Destinations

We currently offer delivery to:

  • United Kingdom.

  • France.

Delivery availability may vary depending on the product and destination. Available delivery options will be displayed at checkout.

2. Shipping Costs

Free standard shipping on all orders.

There is no minimum purchase amount required to qualify for free delivery.

No additional standard shipping charges will be added at checkout.

3. Order Processing Time

Orders are generally processed and dispatched within 24–48 hours, excluding weekends and public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email.

4. Estimated Delivery Times

Our estimated delivery timeframe is:

3–5 working days.

Please note that delivery times are estimates and may vary depending on your location, the shipping carrier and external logistical circumstances.

Working days exclude weekends and public holidays.

Some items are shipped from our international partner warehouse and take longer to arrive. When this applies, the estimated delivery time (for example, 2–4 weeks) is clearly shown on the product page before you order.

5. Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking information, where available.

You can use this information to follow your shipment and monitor its delivery progress.

Please allow some time for tracking information to become active after dispatch.

6. Delays and Delivery Issues

Although we aim to meet our estimated delivery times, delays may occasionally occur due to:

  • Shipping carrier disruptions.

  • Customs procedures.

  • Adverse weather conditions.

  • High seasonal demand.

  • Other circumstances outside our reasonable control.

If your order has not arrived within the estimated delivery timeframe, please contact our customer service team.

We will investigate the situation and help you resolve the issue.

Nothing in this policy limits your statutory rights if an order is not delivered within the legally required timeframe.

7. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information when placing an order.

If you notice an error in your delivery address, please contact us as soon as possible.

We cannot guarantee that address changes can be made once an order has been processed or dispatched.

8. Damaged or Missing Items

If your order arrives damaged, incomplete or with missing items, please contact us promptly.

Where possible, include:

  • Your order number.

  • Photographs of the damaged packaging.

  • Photographs of the product.

  • A description of the issue.

Our customer service team will review your request and arrange an appropriate solution.

9. Contact Information

For all shipping and delivery enquiries, please contact:

Deskworth
4 rue de l'Égalité
34800 Cabrières, France

Email: contact.deskworthstore@gmail.com
Telephone: +33 7 68 18 34 94

Customer service hours: Monday to Friday, 09:00–18:00.