Refund policy

 

At Deskworth, customer satisfaction is important to us.

We want you to feel confident when purchasing our ergonomic chairs, office desks and electronic accessories.

If you are not completely satisfied with your purchase, our team is here to help.

1. Right to Cancel Your Order

Under applicable consumer protection legislation, customers purchasing online have the right to cancel their order within 14 days of receiving their goods, without providing a reason, subject to applicable legal exceptions.

To exercise this right, you must notify us of your decision within the 14-day cancellation period.

After notifying us, you have a further 14 days to return the goods.

To request a cancellation, please contact:

contact.deskworthstore@gmail.com

Please include your order number and clearly state that you wish to cancel your purchase.

2. Our Refund-First Approach

At Deskworth, we aim to make returns as straightforward as possible.

Depending on the circumstances, we may offer a refund without requiring you to physically return the product.

This means that in certain situations, you may be able to receive your refund without having to arrange a return shipment.

However, if a physical return is required, our customer service team will provide the necessary instructions.

This approach does not affect your statutory right to withdraw from a purchase or any other consumer protection rights.

3. Return Conditions

Where a physical return is required:

• You must contact our customer service team before sending the product back.

• The product should be returned with its original accessories and components.

• The product must not have been damaged through misuse or improper handling.

• Deskworth will cover the agreed return shipping costs.

• We will provide the appropriate return instructions.

Customers may inspect and handle products as they reasonably would in a physical shop.

Where applicable law permits, we may reduce a refund if the value of the product has diminished due to handling beyond what is necessary to establish its nature, characteristics and functioning.

4. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective or different from the product you ordered, please contact us as soon as possible.

We may ask you to provide photographs or a short description of the issue to help us assess your request.

Depending on the circumstances and applicable consumer legislation, we may offer:

• A full refund.

• A replacement product.

• A repair.

• Another appropriate solution.

You will not be charged return shipping costs for a valid claim involving a defective, damaged or incorrectly supplied product.

Your statutory consumer rights remain unaffected.

5. Refund Processing

Once your refund has been approved, we will process it using the original payment method wherever possible.

Refunds are generally processed within 7–14 days, depending on the circumstances and payment provider.

Where a physical return is required, applicable statutory refund deadlines will be respected.

Eligible refunds include:

• The full purchase price of the returned product.

• The cost of standard delivery originally paid, where applicable.

If you selected a more expensive delivery option, the additional cost above the standard delivery price is not refundable unless required by law.

6. Exchanges

If you would prefer a different product, model or item, please contact our customer service team.

We will review your request and explain the available options.

Any exchange will be subject to product availability and applicable consumer rights.

7. Non-Returnable Products

Certain products may be excluded from the statutory right of withdrawal where a specific legal exception applies.

We will inform customers of any applicable exceptions before purchase.

Our policy does not exclude returns or refunds for faulty, damaged or incorrectly described products where the law provides protection.

8. How to Request a Refund or Return

To submit a request, please contact our team with the following information:

• Your full name.

• Your order number.

• The email address used to place your order.

• A brief explanation of your request.

• Photographs, if your product is damaged or defective.

Our customer service team will review your request and respond with the next steps.

9. Contact Information

For all refund and return enquiries:

Deskworth
4 rue de l'Égalité
34800 Cabrières, France

Email: contact.deskworthstore@gmail.com
Telephone: +33 7 68 18 34 94

Customer service hours: Monday to Friday, 09:00–18:00.

We appreciate your trust in Deskworth and remain committed to providing a reliable shopping experience.